Margate, Florida–Northwest Broward Orthopaedics Associates (“NWBOA”) provides orthopaedic, sports medicine, and physical therapy services to individuals. NWBOA is providing notice that it experienced a cybersecurity incident that may involve the personal and protected health information of some patients it serves. The confidentiality, privacy, and security of patient information in NWBOA’s care is one of our highest priorities, and we take this incident very seriously. At this time, we have no evidence that anyone’s information has been misused.
While NWBOA’s investigation remains ongoing, NWBOA is providing this online notice to its patients at this time out of an abundance of caution. NWBOA is providing details about the events, steps that we are taking in response, and resources available to individuals to protect against the potential misuse of their information. Once NWBOA’s investigation is concluded, we will send individual notices by mail to individuals whose information was stored on the servers out of an abundance of caution.
What Happened: On or about October 20, 2021, NWBOA discovered that it was the victim of a cyber-attack that resulted in the encryption of data stored on its network. Immediately after discovering the incident, NWBOA took steps to secure and safely restore its systems and operations. In addition, NWBOA engaged cybersecurity experts to conduct a thorough forensics investigation to determine the nature and scope of the incident and to assist in the remediation efforts. The investigation completed confirmed an unauthorized individual accessed NWBOA’s servers, but there was no evidence sensitive data was accessed.
Meanwhile, NWBOA is hiring a third party vendor to analyze the data stored within the compromised systems and to identify any individuals whose personal information may have been subject to unauthorized access as a result of this incident. At this time, the data mining process remains ongoing. Once the affected individuals have been identified, NWBOA will send individual notices to these persons by mail.
What Information Was Involved: The types of information stored on the impacted systems includes: individual names, medical record information, and billing information. At this time, NWBOA has no reason to believe that anyone’s information has been misused. Once the data mining process is complete, NWBOA will send individual notices by mail to those persons whose information may have been subject to unauthorized access as a result of the incident.
What We Are Doing: NWBOA takes the security of all personal information and protected health information in its possession very seriously and is taking additional measures to protect this information. Since the incident, NWBOA has changed passwords, implemented new technical safeguards and took steps to mitigate the harm.
What You Can Do: NWBOA encourages all individuals to remain vigilant against incidents of identity theft and fraud, to review their account statements, and to monitor their credit reports for suspicious or unauthorized activity. Please review the Additional Important Information below outlining additional steps individuals can take to protect their personal information.
For More Information: For patients seeking more information about this incident, please do not hesitate to call our dedicated toll free number at (855) 544-2832, Monday through Friday, 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays.
Once again, NWBOA sincerely regrets any inconvenience that this incident may cause its patients and remains dedicated to protecting their information.
Northwest Broward Orthopaedics Associates